IAM Self Service
AD and Azure AD management with employee self-service
Users want to solve simple IT issues themselves.
With IDM-Portal as a self-service tool, employee can act instead of wait.
The user perspective
Without employee self-service solution, managing Active Directory and Azure Active Directory is time-consuming.
Helpdesk and IT administrator receive daily tickets for routine tasks:
Update data, reset passwords, approve access….
It costs a lot of time, not only for the IT department, but also for all employees. They have to wait for approvals or changes,
although they would rather solve the tasks themselves right away.
However, the classic user has no access to AD or Azure AD, let alone the appropriate IT knowledge.
With the employee self-service IDM-Portal, employees simply handle their requests themselves – via an easy-to-use interface.
The solution
IDM-Portal employee self-service is based directly on your on-prem and cloud environment, all changes are immediately implemented.
The IDM Portal’s easy-to-understand GUI enables employees to resolve their requests themselves – without in-depth IT knowledge.
This saves time not only for yours employees, but also for the IT staff.
Data is always up to date and collaboration is improved.
With IDM-Portal Self Service, employees can:
- Find current data quickly
- Update data themselves
- Reset passwords
Main features – Self Service
Self Update
Users update their data themselves in an AD, Azure AD or hybrid environment through the Self Service Update function of IDM-Portal. All changes are immediately saved into the correct directory service.
With the Self Service Update, you enable your employees to:
- Display their own information
- Update phone numbers and addresses
- Change profile picture
Reset password
Avoid waiting times and complex processes with the employee self service password reset feature from IDM-Portal. With one click, users can reset their password-without help from the IT.
With Password Reset Self Service, you can:
- Lighten the load on your IT department
- Increase security
- Shorten processes
The advantages
Improved data quality
Accelerated processes
Avoid
waiting times
AD and Azure AD based
Time and cost savings
Reduced workload for your IT
Tip from the expert
IDM-Portal offers the possibility to delegate complex AD and Azure AD tasks to a group of employees.
For example, the creation of new user accounts can be delegated to the HR department. This helps shorten processes and avoid errors.
Discover all possibilities of IDM-Portal for IAM delegation.