IAM Self Service

AD and Azure AD management with employee self-service

Users want to solve simple IT issues themselves.

With IDM-Portal as a self-service tool, employee can act instead of wait.

The user perspective

Without employee self-service solution, managing Active Directory and Azure Active Directory is time-consuming.
Helpdesk and IT administrator receive daily tickets for routine tasks:

Update data, reset passwords, approve access….

It costs a lot of time, not only for the IT department, but also for all employees. They have to wait for approvals or changes,
although they would rather solve the tasks themselves right away.

However, the classic user has no access to AD or Azure AD, let alone the appropriate IT knowledge.
With the employee self-service IDM-Portal, employees simply handle their requests themselves – via an easy-to-use interface.

The solution

IDM-Portal employee self-service is based directly on your on-prem and cloud environment, all changes are immediately implemented.

The IDM Portal’s easy-to-understand GUI enables employees to resolve their requests themselves – without in-depth IT knowledge.

This saves time not only for yours employees, but also for the IT staff.

Data is always up to date and collaboration is improved.

With IDM-Portal Self Service, employees can:

Find current data quickly
Update data themselves
Reset passwords

Main features – Self Service

Phone book

With the IDM-Portal phone book, all users can immediately and directly find the information they need.

The data is always up-to-date, clear and easy to find.

With the phone book Information, employees get:

- the latest information in seconds
- more self-sufficiency
- better communication

Self Update

Users update their data themselves in an AD, Azure AD or hybrid environment through the Self Service Update function of IDM-Portal. All changes are immediately saved into the correct directory service.

With the Self Service Update, you enable your employees to:

Display their own information
Update phone numbers and addresses
Change profile picture

Reset password

Avoid waiting times and complex processes with the employee self service password reset feature from IDM-Portal. With one click, users can reset their password-without help from the IT.

With Password Reset Self Service, you can: