{"id":38178,"date":"2021-07-08T13:08:01","date_gmt":"2021-07-08T12:08:01","guid":{"rendered":"https:\/\/www.firstware.com\/?page_id=38178"},"modified":"2024-06-12T09:46:02","modified_gmt":"2024-06-12T08:46:02","slug":"self-service","status":"publish","type":"page","link":"https:\/\/www.firstware.com\/en\/identity-management\/self-service\/","title":{"rendered":"IAM Self Service"},"content":{"rendered":"
[vc_row fullwidth=”yes” fw_columns=”yes” top_margin=”0″ bottom_margin=”0″ css=”.vc_custom_1506587709473{margin-top: -50px !important;padding-right: 0px !important;padding-left: 0px !important;}”][vc_column css=”.vc_custom_1506587559620{padding-right: 0px !important;padding-left: 0px !important;}”][vc_single_image image=”10565″ img_size=”full” alignment=”center”][\/vc_column][\/vc_row][vc_row css_animation=”none” top_margin=”0″ bottom_margin=”0″ css=”.vc_custom_1611055568390{padding-bottom: 20px !important;}”][vc_column el_class=”whitetext”][vc_column_text css=”.vc_custom_1629357117406{padding-top: 15px !important;}” el_class=”p”]<\/p>\n

IAM Self Service<\/h1>\n

AD and Entra ID management with employee self-service<\/h2>\n

Users want to solve simple IT issues themselves.<\/p>\n

With IDM-Portal as a self-service tool, employee can act instead of wait.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”none” top_margin=”30″ bottom_margin=”0″][vc_column width=”1\/3″ el_class=”whitetext”][vc_icon icon_fontawesome=”fas fa-address-book” color=”custom” size=”xl” align=”center” css_animation=”none” css=”” custom_color=”#002d73″ link=”url:%23Phonebook”][vc_column_text css=””]\n

Phone book<\/a><\/p>\n[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_icon icon_fontawesome=”far fa-address-card” color=”custom” size=”xl” align=”center” css_animation=”none” css=”” custom_color=”#002d73″ link=”url:%23self-update”][vc_column_text css=””]\n

Self Update<\/a><\/p>\n[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_icon icon_fontawesome=”fas fa-unlock” color=”custom” size=”xl” align=”center” css_animation=”none” css=”” custom_color=”#002d73″ link=”url:%23Reset-password”][vc_column_text css=””]\n

Reset password<\/a><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row fullwidth=”yes” top_margin=”0″ bottom_margin=”0″ background_color=”#eff5ff” el_class=”FA-aligncenter”][vc_column][vc_column_text el_class=”FA-aligncenter”]<\/p>\n

The user perspective<\/h2>\n

Without employee self-service solution, managing Active Directory and Entra ID is time-consuming.
\nHelpdesk and IT administrator receive daily tickets for routine tasks:<\/p>\n

Update data, reset passwords, approve access….<\/p>\n

It costs a lot of time, not only for the IT department, but also for all employees. They have to wait for approvals or changes,
\nalthough they would rather solve the tasks themselves right away.<\/strong><\/p>\n[\/vc_column_text][vc_column_text]\n

\"\"<\/p>\n[\/vc_column_text][vc_column_text el_class=”FA-aligncenter”]<\/p>\n

However, the classic user has no access to AD or Entra ID, let alone the appropriate IT knowledge.
\nWith the employee self-service IDM-Portal, employees simply handle their requests<\/strong> themselves – via an easy-to-use interface.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row top_margin=”0″ bottom_margin=”0″ el_class=”FA-aligncenter”][vc_column][vc_column_text el_class=”FA-aligncenter”]\n

<\/p>\n

The solution<\/h2>\n[\/vc_column_text][vc_column_text el_class=”FA-aligncenter”]\n

IDM-Portal employee self-service is based directly on your on-prem and cloud environment<\/strong>, all changes are immediately implemented.<\/p>\n

The IDM Portal’s easy-to-understand GUI<\/strong> enables employees to resolve their requests themselves – without in-depth IT knowledge.<\/p>\n[\/vc_column_text][vc_column_text css=”.vc_custom_1629357395059{padding-top: 15px !important;}”]\n

\"Employee<\/p>\n

 <\/p>\n[\/vc_column_text][vc_column_text css=”.vc_custom_1629295453541{margin-top: -20px !important;}” el_class=”FA-aligncenter”]\n

This saves time not only for yours employees, but also for the IT staff.<\/p>\n

Data is always up to date and collaboration is improved.<\/p>\n

With IDM-Portal Self Service, employees can:<\/p>\n