Advantages of the Self Service role
The Self Service role offers many advantages. Users can directly access their own data in the IDM-Portal without having to ask another department for help. The direct route accelerates administration processes.
Working without Self Service
Working with Self Service
Increase data quality
At the same time, data quality is noticeably improving. By choosing an address from a dropdown menu, phone and fax numbers can automatically be filled in the required format (e.g. +49). In this way, your data remains accurate and of a consistent high quality.
Self Service for E-mail Signature Software
Automatic e-mail-signature software, such as Disclaimer Software for Exchange, which is based on data in Active Directory is a sought after topic. There are a number of providers which offer different solutions. The software specialises on pulling relevant data from AD, such as names, departments and job titles. It creates signature templates with text, pictures and dynamic fields. Companies use the software to have consistent, standardised signatures on all e-mails. However, signature software solutions, such as Exchange Signature Software, can not be edited by the end user. Any change of the signature has to be passed on to IT.
The AD Self Service role in FirstWare IDM-Portal offers a very helpful functionality. Users can immediately edit and update their own profile in the portal. The portal writes directly into the AD which is then automatically updated in the signature. It guarantees that signatures are always up-to-date and accurate. The values are displayed in Microsoft Outlook, Skype (Lync) and Office 365.
Share responsibilities in the best way possible
Employees become personally responsible for their own profiles. They can maintain contact details and view profiles of their colleagues. Users get actively involved and do not need to send all their enquiries to IT anymore. This saves time and reduces the workload of the IT department.